Return Policy

Effective Date: 30 September, 2024

At FanceeSolutions, we strive to provide a memorable and enjoyable experience through personalized video messages from celebrities. Due to the nature of our service, please review our return policy carefully.

1. No Refunds on Personalized Video Messages

All video messages are personalized and created specifically for your request. As such, we do not offer refunds or exchanges once a video message has been delivered. 

2. Delivery Issues

If you experience issues with the delivery of your video message (e.g., not receiving the video or technical problems), please contact our customer support team at [Your Email Address] within 48 hours of the scheduled delivery. We will investigate the issue and may offer a resolution, such as a re-upload or credit toward a future request.

3. Quality Concerns

If you believe that the video message does not meet the agreed-upon specifications (e.g., incorrect name, event, or content), please contact us within 48 hours of delivery. We will review your concern and may provide a resolution, which could include a re-recording at our discretion.

4. Cancellation Policy

You may cancel your request for a video message before it is fulfilled. If you choose to cancel, please contact us at [Your Email Address] as soon as possible. Cancellations made before the video is recorded will receive a full refund.

5. Changes to Requests

If you need to make changes to your request (such as the personalized message), please reach out to us immediately. We will do our best to accommodate your request before the video is recorded.