Cancellation policy

Cancellation Policy


Effective Date: 30 September, 2024


At FanceeSolutions, we understand that plans can change. Please review our cancellation policy carefully to understand your rights regarding your requests for personalized video messages.

1. Cancellation Before Recording

Full Refund:You may cancel your request for a personalized video message at any time before the video is recorded. To initiate a cancellation, please contact us . .

Processing Time: Once your cancellation is confirmed, a full refund will be processed within [insert timeframe, e.g., 5-10 business days].


2. Cancellation After Recording

No Refunds: Once a video message has been recorded and delivered, it cannot be canceled or refunded due to the personalized nature of the content.


3. How to Cancel

To cancel your request:

- Provide your order number and a brief explanation of your cancellation request.


4. Changes to Requests

If you need to make changes to your request (such as the personalized message), please contact us immediately. We will do our best to accommodate your request before the video is recorded.



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