Customers may cancel an order only if the celebrity has not yet started working on the request. Once a celebrity begins recording the video message, cancellations are no longer permitted. If a celebrity is unable to fulfill the request due to unforeseen circumstances, the order will be automatically canceled, and a full refund will be issued to the customer. We recommend placing orders carefully and reviewing all details before confirming, as last-minute cancellations may not be possible. If you need to modify or cancel your request, please reach out to our support team as soon as possible.