Cancellation Policy
Effective Date: 30 September, 2024
At FanceeSolutions, we understand that plans can change. Please review our cancellation policy carefully to understand your rights regarding your requests for personalized video messages.
1. Cancellation Before Recording
Full Refund:You may cancel your request for a personalized video message at any time before the video is recorded. To initiate a cancellation, please contact us . .
Processing Time: Once your cancellation is confirmed, a full refund will be processed within [insert timeframe, e.g., 5-10 business days].
2. Cancellation After Recording
No Refunds: Once a video message has been recorded and delivered, it cannot be canceled or refunded due to the personalized nature of the content.
3. How to Cancel
To cancel your request:
- Provide your order number and a brief explanation of your cancellation request.
4. Changes to Requests
If you need to make changes to your request (such as the personalized message), please contact us immediately. We will do our best to accommodate your request before the video is recorded.
Browse thousands of stars offering personalized videos.
During checkout, you'll provide the details the celeb will need to make the perfect personalized video.
Celebs have up to 7 days to complete your request. When it's ready, we’ll send it directly to you.
Send the video to friends and family and don’t forget to capture their priceless reactions.
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