Since our services involve personalized video messages created by celebrities upon request, refunds are generally not available once an order has been fulfilled. However, if the delivered video does not meet the requested guidelines, contains significant errors, or remains unfulfilled beyond the promised delivery period, customers may request a refund. Refund requests will be reviewed on a case-by-case basis, and any approved refunds will be processed within a reasonable time frame. If an issue arises, we encourage users to reach out to our support team to resolve the matter effectively.