Refund Policy

Effective Date: 18-12-2024

At Fancee Solutions, we are committed to delivering high-quality personalized video messages. Due to the custom nature of our service, our refund policy is designed to be fair and transparent while prioritizing customer satisfaction and business sustainability. Please review the following terms:

1. Refund Eligibility

Refunds are applicable only in the following circumstances:

• Delivery Issues: If you do not receive your video message as scheduled, please contact our customer support [Your Email Address] within 48 hours of the expected delivery date. We will investigate the issue and may issue a refund or provide a resolution, such as re-delivery of the video.

2. Quality Issues

• Request for Review: If the delivered video message does not meet the agreed-upon specifications (e.g., incorrect name, event, or content), you may request a review within 48 hours of receiving the video.
• Resolution Options: Depending on the nature of the issue, we may offer a re-recording or a partial refund at our discretion. A full refund will only be granted in exceptional cases where the service fails to meet its agreed terms entirely.

3. Non-Refundable Items

All personalized video messages are non-refundable once delivered, unless they meet the specific eligibility criteria outlined above. This policy ensures the integrity of our personalized service.

4. Processing Refunds

• Approval and Timeframe: If your refund request is approved, it will be processed within 7-14 business days. The credit will be automatically applied to your original payment method.

Processing Fees: Refunds for cancellations will be subject to the 10% processing fee to cover administrative costs.