Refund Policy

Effective Date: 30 September , 2024

At FanceeSolutions, we are committed to delivering high-quality personalized video messages. Due to the nature of our service, our refund policy is designed to be fair and transparent. Please review the following terms:

 1. Refund Eligibility

Refunds are only applicable in the following circumstances:

Cancellations: If you cancel your request before the video has been recorded, you are eligible for a full refund. Please contact us at [Your Email Address] as soon as possible to process your cancellation.

Delivery Issues: If you do not receive your video message as scheduled, please contact our customer support within 48 hours of the expected delivery date. We will investigate the issue and may issue a refund or provide a resolution.

2. Quality Issues

If the delivered video message does not meet the agreed-upon specifications (e.g., incorrect name, event, or content), please reach out to us within 48 hours of receiving the video. We will review your concern and may issue a refund or arrange for a re-recording at our discretion.

3. Non-Refundable Items

Please note that all personalized video messages are non-refundable once delivered unless they fall under the eligibility criteria outlined above. 

4. Processing Refunds

If your refund request is approved, it will be processed within [insert timeframe, e.g., 5-10 business days], and a credit will automatically be applied to your original method of payment.