Privacy Policy

Last Updated: 18-12-2024

Welcome to Fancee Solutions! We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or interact with our website, www.fanceesolutions.com, and Mobile Applications FANCEE and FANCEE Celeb or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

a) Personal Information

When you register or interact with our services, we may collect the following personal information:

• Name: To personalize your experience.
• Contact details: Email address, phone number, and postal address.
• Payment information: Payment card details (processed through secure third-party payment gateways).
• Profile Information: Social media profiles, photos, preferences, and any other information voluntarily provided during the sign-up process.
• Interaction Data: Messages, requests, or inquiries sent through the platform.

b) Automatic Data Collection

When you use our website, we automatically collect certain information through cookies and other tracking technologies. This may include:

• Device Information: IP address, browser type, operating system, and device type.
• Usage Information: Pages you view, time spent on the site, referring/exit pages, and other usage data.
• Cookies: We use cookies to enhance your experience, remember your preferences, and understand how you interact with our site. You can modify cookie settings in your browser.

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To facilitate the connection between fans and celebrities, process transactions, deliver requested services, and manage user accounts.
• Customer Support: To respond to inquiries, resolve issues, and provide support.
• Personalization: To customize your experience and provide relevant content and recommendations based on your preferences.
• Marketing and Promotions: To send you updates, offers, and promotional content (you can opt-out of marketing communications at any time).
• Compliance: To comply with legal obligations, prevent fraud, and protect our rights.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your data under the following circumstances:

• With Service Providers: Third-party vendors (e.g., payment processors, hosting services) who assist in delivering our services.
• With Celebrities and Public Figures: When you request personalized video messages or interactions, we may share necessary information with the relevant celebrity/ their aids to facilitate the service.
• Legal Compliance: If required by law or in response to a legal request, we may disclose your information to protect our rights or comply with judicial proceedings.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business transaction.

4. Celebrity Data Privacy

We understand that celebrities and public figures using our platform may have special concerns about their privacy and the confidentiality of their personal details. At Fancee Solutions, we take the following measures to protect celebrity data:

• Limited Access: Personal contact details such as phone numbers, email addresses, or home addresses of celebrities are never shared with fans or other users.
• Strict Confidentiality: We store celebrity information securely and ensure that it is only accessible by authorized personnel involved in managing and fulfilling requests made through the platform.
• Usage Control: Any personal data provided by celebrities will be used solely for the purpose of managing their profiles and interactions on the platform.
• Data Sharing: We do not share any celebrity contact information with third parties except when required by law or with explicit consent.
• Public Interaction Data: Only information that celebrities choose to make public (such as video messages, public bios, etc.) will be visible to fans and users of the platform.
• Opt-out and Control: Celebrities have full control over the data shared on the platform and may update or delete their profiles or specific information at any time.
• Legal Compliance: We comply with relevant data protection laws, including the Information Technology Act, 2000, to safeguard all personal data of celebrities.

5. Security of Your Data

We prioritize the security of your personal data and implement reasonable security measures to protect it from unauthorized access, disclosure, or misuse. Our systems comply with data protection regulations in India, including but not limited to the Information Technology Act, 2000 and related rules.

However, no method of online transmission or storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

6. Your Rights and Choices

a) Access and Correction

You have the right to access, update, or delete your personal information stored with us. You can manage your account settings or contact us directly for assistance.

b) Opt-Out of Marketing

If you do not wish to receive promotional communications, you can opt-out at any time by following the unsubscribe link in our emails or contacting us.

c) Cookies Management

You can choose to disable cookies in your browser settings. However, this may affect your experience on our site.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once the retention period expires, your data will be securely deleted.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected data from a child without parental consent, we will take steps to delete such information.

9. Data Transfers

We work with service providers who may be located in different jurisdictions. Your data may be processed and stored in countries other than your own. Wherever your data is processed, we take appropriate safeguards to ensure that your personal information remains protected.

10. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Third-Party Links

Our website and mobile apps may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

·        Email: Sowmya

·        Address: Fancee Solutions, [Insert Address], India

·        Phone: +91-6361821363